Isabel 5 x 5 Matte Cross in Midnight Slate Sample
A sample of one of the decorative tiles bundled in our Isabel 11 x 11 Matte Porcelain Tile Star in Burnt Umber and Cross in Midnight Slate, it features a centuries-old cross form in earth-drawn hues of dark gray. A subtle cement-plaster texture lends an organic, enduring beauty to its surface, finished with a powdery glaze that recalls the natural patina of handmade terracotta.
Please note that samples are not available in all size variations and should be used for color and finish comparative purposes.
FAQ
If you need additional help, don't hesitate to get in touch with us or our design team. We're more than happy to help you with your next project.
How long will it take to receive my order?
Our order processing timeframe is up to 2 business days, which does not include transit time. For orders being shipped within the United States, the estimated delivery time is typically within 5-7 business days for standard rates. Please be aware that shipping duration may vary based on your geographical location.
How are orders delivered?
For the transportation of orders weighing 100 lbs. or more and less than 9 pallets (not exceeding 19,999 lbs), we entrust a specialized freight carrier for their expertise in securely shipping large parcels. Freight delivery orders are palletized and delivered exclusively curbside during daytime hours Monday through Friday.
Curbside entails the delivery being made to the sidewalk or street front of a residential or business property. It is important to note that with curbside delivery, the carrier is not responsible for bringing the package inside the building or residence, and no supplementary services, such as unpacking, installation, or setup, are provided. The recipient assumes the responsibility of retrieving the package from the curbside and subsequently moving it to their desired location within their premises. As part of their service, the carrier may proactively contact you 1-2 days prior to the scheduled delivery date to coordinate an estimated time of arrival. To ensure a smooth and timely delivery, kindly supply a valid phone number to minimize any potential delays.
To ensure the secure unloading of shipments, a mandatory liftgate service is included for all residential deliveries. This essential service facilitates the lowering of your order from the truck to the ground, ensuring utmost safety. A corresponding liftgate fee is included in the shipping rate to cover the associated benefits of this service, as it greatly enhances the delivery process for residential addresses.
Do you ship overseas?
No, we currently do not ship outside of the United States.
Can I return or exchange an item?
If, for any reason, you are not completely satisfied with your purchase, please contact us within 30 days of the delivery date to initiate a return or exchange process. To qualify for a return or exchange, it is necessary to provide proof of purchase, and the item(s) must be in their original, unaltered condition. Please note that special orders and installed items are not eligible for return or exchange. For further information regarding our return policy, kindly refer to the details provided in our refund policy.
Have a question not listed above?
Should you require assistance, our customer support team can be contacted via our live chat feature. We are committed to providing prompt and helpful service to meet your needs.
