Return Policy
Welcome to our Returns Center. We understand that sometimes you may need to return a purchase. Our policy allows you to return tiles within 30 days of delivery. Please review our policy carefully to ensure your return process is smooth and straightforward.
Tile Return Policy
1. Conditions for Returns
Our return policy allows for returns within 30 days of delivery. To qualify for a return, tiles must be unopened, in their original condition, and in their original packaging. We do not accept returns on partial orders or leftover boxes. All returns must be in the entirety of the original order.
The cost of the return shipping and a 25% restocking fee will be deducted from the refund. Please note that we do not offer merchandise exchanges. Instead, you may return your product and place a new order. The following items are final sale and can not be returned: samples and custom orders. Shipping charges are non-refundable.
To return products, please contact us at contact@support.edwardmartin.com to obtain a return authorization number and instructions.
2. Restocking Fee
Please note that all returns are subject to a 25% restocking fee. This fee applies to any returns initiated after the order has been shipped, except in cases of damaged or defective tiles.
3. Responsibility for Return Shipping Costs
The customer is responsible for all return shipping charges and arrangements.
4. How to Initiate a Return
To start a return, please contact our customer service team at contact@support.edwardmartin.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the return.
5. Refund Process
Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus any restocking fees and return shipping costs, if applicable. Refunds may take up to 30 business days after we have received the product.
6. Contact Information for Further Queries
For any additional questions or support with returns, please contact our customer service at contact@support.edwardmartin.com or call +1 909-235-6728 available Monday to Friday, 9 AM to 5 PM PST.
For detailed information on handling refused shipments, making modifications to your order, addressing defective items, and installation acceptance, please visit our FAQs page. This section is designed to help you with specific scenarios that might arise during your purchase and installation process.
Vanity Return Policy
Conditions for Returns Our return policy allows for returns within 30 days of delivery. To qualify for a return, Vanities must be unopened, in their original condition, and in their original packaging.
1. Responsibility for Return Shipping Costs
The customer is responsible for all return shipping charges and arrangements.
2. How to Initiate a Return
To start a return, please contact our customer service team at contact@support.edwardmartin.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the
return.
3. Refund Process
Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus return shipping costs, if
applicable. Refunds may take up to 30 days after we have received the
product.
4. Contact Information for Further Queries
For any additional questions or support with returns, please contact our customer service at contact@support.edwardmartin.com or
call +1 909-235-6728, available Monday to Friday, 9 AM to 5 PM PST. For detailed information on handling refused shipments, making modifications to your order, addressing defective items, and installation acceptance, please visit our FAQs page. This section is designed to help you with specific scenarios that might arise during your purchase and installation process.
Lighting Return Policy
Conditions for Returns Our return policy allows for returns within 30 days of delivery. To qualify for a return, Lighting must be unopened, in their original condition, and in their original packaging.
1. Responsibility for Return Shipping Costs
The customer is responsible for all return shipping charges and arrangements.
2. How to Initiate a Return
To start a return, please contact our customer service team at contact@support.edwardmartin.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the
return.
3. Refund Process
Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus return shipping costs, if
applicable. Refunds may take up to 30 days after we have received the
product.
4. Contact Information for Further Queries
For any additional questions or support with returns, please contact our customer service at contact@support.edwardmartin.com or
call +1 909-235-6728, available Monday to Friday, 9 AM to 5 PM PST. For detailed information on handling refused shipments, making modifications to your order, addressing defective items, and installation acceptance, please visit our FAQs page. This section is designed to help you with specific scenarios that might arise during your purchase and installation process.
Rugs Return Policy
Conditions for Returns Our return policy allows for returns within 30 days of delivery. To qualify for a return, Rugs must be unopened, in their original condition, and in their original packaging.
1. Responsibility for Return Shipping Costs
The customer is responsible for all return shipping charges and arrangements.
2. How to Initiate a Return
To start a return, please contact our customer service team at contact@support.edwardmartin.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the
return.
3. Refund Process
Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus return shipping costs, if
applicable. Refunds may take up to 30 days after we have received the
product.
4. Contact Information for Further Queries
For any additional questions or support with returns, please contact our customer service at contact@support.edwardmartin.com or
call +1 909-235-6728, available Monday to Friday, 9 AM to 5 PM PST. For detailed information on handling refused shipments, making modifications to your order, addressing defective items, and
installation acceptance, please visit our FAQs page. This section is designed to help you with specific scenarios that might arise during your purchase and installation process.
Mirrors Return Policy
Conditions for Returns Our return policy allows for returns within 30 days of delivery. To qualify for a return, Mirrors must be unopened, in their original condition, and in their original packaging.
1. Responsibility for Return Shipping Costs
The customer is responsible for all return shipping charges and arrangements.
2. How to Initiate a Return
To start a return, please contact our customer service team at contact@support.edwardmartin.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the
return.
3. Refund Process
Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus return shipping costs, if
applicable. Refunds may take up to 30 days after we have received the
product.
4. Contact Information for Further Queries
For any additional questions or support with returns, please contact our customer service at contact@support.edwardmartin.com or
call +1 909-235-6728, available Monday to Friday, 9 AM to 5 PM PST. For detailed information on handling refused shipments, making modifications to your order, addressing defective items, and installation acceptance, please visit our FAQs page. This section is designed to help you with specific scenarios that might arise during your purchase and installation process.