Step 1: To book a design consultation, please fill out the form located on our Design Services page. Once submitted, one of our designers will reach out to you within 2 business days to schedule your appointment..

Step 2: Be prepare to share the details about your project. What rooms are you remodeling? What is the size of the space? Do you have a budget? We want to learn as much as possible about your vision to tailor our designs specific to you.

Step 3: Review & Collaborate. Your designer will create personalized mood boards and layouts based on your style preference. Our initial designs are a starting point and feedback is welcomed. Let us know your thoughts, we want you to love it!

Step 4: Order $1 samples. For tiles you're interested in, we suggest ordering a 4x4 cut sample to see the texture and color in person. Pair the samples specified in the designs to help narrow down your choices.

Step 5: Finalize design. We'll put together a formal quote with all the materials and square footage needed for your project. It's that easy!

Simply fill out the form and our team will reach out to discuss your project needs.

The foundational design service is complimentary, offering product matching and surface sourcing. Enhanced and Premium options are available for a fee, providing in-depth design insights and visualizations.

We want to know as much as possible to better guide you. Please provide pictures of the current space or floor plans if possible. If fixtures, cabinet colors, furniture, etc are already selected, let us know so we can include them in the design. Lastly, inspiration is key! Save, pin or screenshot all the interior design images that you love so we can get a better sense of your preferred aesthetic.

The timeline varies depending on the chosen design option and project scope. Our team is dedicated to ensuring a timely and efficient process tailored to your specific needs.

Yes, especially with our Premium option that includes photorealistic 3D renders, allowing you to visualize the transformation in detailed perspectives.

Currently, our services are focused domestically, but we are expanding. Please contact us directly for specific location inquiries.

We're happy to help you with all residential spaces, including kitchens, bathrooms, showers, living rooms, fireplaces, bedrooms, mud rooms, laundry rooms, patios and pools.

All communication is done virtually, by phone, text or google meets.

At Edward Martin, we aim to represent our tile products' colors and textures as accurately as possible. However, due to the natural variances in manufacturing, slight variations in color may occur between tile batches. While we strive for consistency, we cannot guarantee that the tiles delivered will exactly match those shown on our website.

To ensure your satisfaction, we encourage ordering a tile sample before making a full purchase. This allows you to see the color currently in stock.

Yes! Experience our tiles in your space instantly with our Augmented Reality (AR) tool. Here’s how to use it:

Choose Your Favorite Tile

Begin by browsing our extensive tile collection. Once you find a tile that captivates you, simply tap the "View in Your Space" button.

Place It in Your Space

Point your device at the area where you'd like to see the tile. Our AR tool will then overlay your selected design onto your current space, allowing you to visualize the final look before making a decision.

For detailed instructions, visit our how to use the AR feature page.

Each sample is priced at $1. They provide an affordable opportunity to explore our premium products. Please note, these samples are non-refundable.

Samples can take up to a week to process depending on the volume of orders. Once shipped, they typically take 3-5 days in transit. Please keep in mind that samples may arrive in separate packages if they originate from different locations.

If you are on a tight deadline and need expedited service, please contact us through our website chat or email us directly at contact@support.edwardmartin.com. Our team is ready to assist you and can help prioritize your order to ensure timely delivery.

If your sample order takes longer than expected, please reach out to our customer service team. We are here to assist you and can expedite another sample request in case the original samples got lost during transit. You can contact us through our website chat or email us directly at contact@support.edwardmartin.com.

Placing an order on our website is simple and straightforward. Start by browsing our extensive collection of tiles. When you find a product you like, go to the product page and specify the quantity you need in terms of box quantities. Each box contains a set number of tiles, so please make sure to calculate the total coverage you need beforehand. Once you select your desired number of boxes, click "Add to Cart." After adding all your chosen products to the cart, proceed to checkout. Here, you can review your order, enter your shipping information, and choose a payment method. Once these steps are complete, you will receive an order confirmation via email.

Once your order is placed and processed at our logistics facility, it will be shipped. You will receive a tracking number via email one business day after your order ships. Use this number to track your order's progress online. Additionally, our customer service team is always here to help you with any questions about your order's status.

All orders, excluding sample requests, are processed within 2-3 business days. Please note that sample requests may take up to a week to process. We recommend not scheduling any installation until you have received and inspected your entire order. This precaution helps prevent any unforeseen delays from affecting your project timeline and ensures a smooth process for your tile installation project.

Please contact us as soon as you realize changes are necessary in your order, and we will try to accommodate your request. You can reach us via email at contact@support.edwardmartin.com. However, please note that once an order has been shipped, we are unable to make any changes. If your order has already been prepared for dispatch or is on its way to you, any cancellations or changes will be subject to a 25% restocking fee. Additionally, you will bear the cost of returning the tiles. If you wish to add extra items after your order has shipped, these will be treated as a separate new order and dispatched independently.

Orders over $575 are eligible for $99 flat rate shipping to most locations within the continental United States. However, it's important to note that orders being shipped to Alaska and Hawaii do not qualify for the $99 flat rate shipping due to the additional costs associated with shipping to these locations. For orders destined for Alaska and Hawaii, shipping costs will be calculated based on the order size and shipping address. Please contact our customer service team for more details and shipping options for these states.

For the transportation of orders weighing 100 lbs. or more and less than 9 pallets (not exceeding 19,999 lbs), we entrust a specialized freight carrier for their expertise in securely shipping large parcels. Freight delivery orders are palletized and delivered exclusively curbside during daytime hours Monday through Friday.

Curbside entails the delivery being made to the sidewalk or street front of a residential or business property. It is important to note that with curbside delivery, the carrier is not responsible for bringing the package inside the building or residence, and no supplementary services, such as unpacking, installation, or setup, are provided. The recipient assumes the responsibility of retrieving the package from the curbside and subsequently moving it to their desired location within their premises. As part of their service, the carrier may proactively contact you 1-2 days prior to the scheduled delivery date to coordinate an estimated time of arrival. To ensure a smooth and timely delivery, kindly supply a valid phone number to minimize any potential delays.

To ensure the secure unloading of shipments, a mandatory liftgate service is included for all residential deliveries. This essential service facilitates the lowering of your order from the truck to the ground, ensuring utmost safety. A corresponding liftgate fee is included in the shipping rate to cover the associated benefits of this service, as it greatly enhances the delivery process for residential addresses.

Currently, we ship only within the continental United States. We are exploring options for international shipping and hope to offer this service in the future. Please check our website regularly for updates on shipping policies and new services.

Certain products may be subject to shipping restrictions due to their size, weight, or the materials from which they are made. In addition to these restrictions, we are unable to deliver to P.O. Boxes or military APO/FPO addresses. It's also important that the delivery address is easily accessible by truck. Areas with long driveways, narrow roads, or conditions that challenge a truck's ability to turn around may impact our ability to deliver. All deliveries are made curbside, meaning we cannot transport items into the customer's property or inside the home. For the safety and efficiency of our delivery process, please ensure that your delivery address meets these requirements. For further details on our shipping policies or if you have specific questions regarding accessibility of your delivery location, please don't hesitate to contact our customer service team.

If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible at contact@support.edwardmartin.com to make any changes. Changing the shipping address after the order has been processed may result in delays and additional charges. If the order has already been shipped, changing the address will incur a fee that varies based on the distance from the original location.

Upon the arrival of your curbside delivery, it is of utmost importance to conduct a thorough inspection of the pallet of tiles for any visible signs of damage before accepting the shipment. The delivery receipt, which you are asked to sign by the freight company, acts as proof of receipt in good condition unless noted otherwise at the time of delivery. If any damage is observed, it's crucial to document this on the delivery receipt by noting the specifics of the damage before signing. Failure to accurately report damage at the time of delivery may significantly limit the liability coverage by the freight company for any claims made after the fact.

We strongly encourage you to take the time to carefully check the condition of your order in the presence of the delivery personnel. Should there be any visible damage to the products or packaging, make sure these are clearly noted on the delivery receipt. This step is not only essential for ensuring that you have the option to refuse damaged goods, but it also provides critical documentation needed to process a claim with the freight company for any damages incurred during shipping.

Remember, once the delivery receipt is signed without any damage reported, the responsibility for discovered damages shifts from the freight company to the recipient. Ensuring a detailed inspection upon delivery safeguards your investment and helps ensure any necessary claims are promptly and successfully addressed.

Our return policy allows for returns within 30 days of delivery. To qualify for a return, tiles must be unopened, in their original condition, and in their original packaging. We do not accept returns on partial orders or leftover boxes. All returns must be in the entirety of the original order.

The cost of the return shipping and a 25% restocking fee will be deducted from the refund.

Please note that we do not offer merchandise exchanges. Instead, you may return your product and place a new order.

To return products, please contact us at contact@support.edwardmartin.com to obtain a return authorization number and instructions.

Once an order is placed, it immediately goes into our processing queue and cannot be cancelled. If you need to make changes, please contact us at contact@support.edwardmartin.com as soon as possible and we will try to accommodate your request. Please note that once an order ships, we are unable to make any changes.

The customer is responsible for the cost of return shipping for any returns initiated due to customer preference. For returns due to damaged or defective tiles, we will cover the return shipping costs. Please report any issues within 7 days of delivery.

Once we receive and inspect the returned items to ensure they are in their original condition, we will process your refund within 2 business days. The refund amount will be less any applicable return shipping costs and a 25% restocking fee. The time it takes for the refund to appear in your account may vary by bank, but typically takes up to 10 business days.

If you couldn't find the answer to your question in our FAQ, please feel free to reach out. Our team of skilled professionals is dedicated to assisting you with all your inquiries. All emails are responded to within one business day.

You could also chat with our virtual assistant for real-time answers to your questions. From order inquiries to product information. Live chat is available to you Monday through Friday 9:00 am to 5:00 pm PST.

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